OMARK Lifesciences Pvt. Ltd.
Customer Policy – Consumables, Returns & Cancellations
Effective Date: 01-04-2022
1. Consumables Policy (Strictly Non-Returnable)
Applicable Products:
Petridishes, Urine Containers (30 ml & 50 ml), RODAC Plates, RIA Vials, Centrifuge Tubes, MCTs
Key Points:
NO RETURN: All consumables are non-returnable due to hygiene, safety, and sterility concerns.
Damaged Items: No replacement or refund for items damaged after delivery.
Handling Charges: 8% handling charge applies to all orders.
Transportation Costs: Customer bears all transportation costs to and from.
Incorrect or Missing Items: Must be reported within 24 hours. Verified issues will be rectified promptly; no return allowed.
Custom Orders: Specially packed or custom-made consumables are strictly non-returnable.
By placing an order, the customer accepts this strict consumables policy.
2. Cancellation & Refund Policy
2.1 Returns Eligibility:
Product must be unused, unopened, and in original packaging. Photos/videos required.
Requests must be made within 7 days of delivery.
2.2 Non-Returnable Items:
Used or partially consumed products.
Products with tampered or missing packaging/labels.
2.3 Return Process:
Contact our team for guidance on pickup/drop-off.
Securely pack items to avoid transit damage.
Customer bears transportation costs to and from.
Items damaged during transit or defective upon opening will not be refunded.
2.4 Refund Process:
Refunds processed within 5–7 business days after inspection.
Refunds issued to original mode of payment only.
2.5 Damaged or Incorrect Products:
Customer must share photos/videos within 48 hours of delivery.
No refund for consumables or non-returnable items.
2.6 Cancellations:
Orders can be canceled before dispatch.
Once dispatched, orders cannot be canceled.
2.7 Contact Us:
📧 operations@omarklabware.com